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F.A.Q. Frequently Asked Questions

 

 

We provide a certificate of authenticity for the paintings duly signed by the artist.

Select artwork you wish to purchase and click ‘Add to Cart’. Then click ‘Checkout’ and follow instructions on completing order. For new customers, you will be required to ‘Login’ in order to create an account and password. If you are a returning customer, you will ‘Login’ directly.

We are not able to cancel an order that has already shipped. You may email us at gondtribalart@gmail.com to check on the status of your order.

  • For shipments within India, we estimate 8-10 business days [excluding weekends] after your order is placed. For shipments overseas, please allow 14-21 business days for your shipment to arrive. When your items are shipped, we will send you email confirmation and a tracking number.

 

  • Our logistics partners are Speed Post(Domestic) and Fedex.

We use FedEx for all our shipping worldwide
We have the following shipping protocol:
1. Products , Paintings on paper and canvas: Domestic Shipping is Free and International is a per actuals

Paintings are shipped in a rolled format and products are bubble wrapped and packed in cardboard cartons.

No, we sell our paintings unframed.

There is a small Handling Charge of Rs.100 on Orders less than Rs.1500

Goods once sold cannot be returned.

We use instamojo as the payment gateway,Instamojo servers are encrypted by the 128 bit AES(Advanced Encryption Standard) Encryption.
That simply means that when you are on Instamojo.com and entering any detail whatsoever, all your data is first encrypted on the server which further means it is cryptographically difficult to pass through your data, if in case anyone wants to break in.

PCI DSS
Instamojo is compliant with Payment Card Industry Data Security Standards as a measure to make sure that the transaction data are 100% safe with Instamojo.
If you want to learn more about what PCI DSS compliance means,please read this article on wiki.

Security Measures

Your security is our priority. These are the steps we take to ensure your security:

1. 128 Bit AES Encryption (Link to separate articles)
2. SSL
3. PCI DSS Compliant
4. Tamper Proof Link
5. For any questions, emailsupport@instamojo.com

  • Online payment:  We accept PayPal and credit cards from Visa, Mastercard & American Express.
  • Manual payment: By means of Netbanking.

Our artwork is offered in Indian Rupees, Euros and US Dollars.

There are a GST 12%(Local Sales Taxes) applicable for orders in India only .

Knowledge of and payment of relevant import duties and taxes is the responsibility of the buyer and this should be taken in to account before placing an order. It would be wise to determine these charges from your local customs authorities to avoid surprises.